Reference

Our Terms, Your Rights on gat5

Using gat5 means you agree to the terms set out here — covering account access, payment handling through bKash, Nagad, and Rocket, and your rights as a user. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsPayment PolicyUser RightsJurisdiction Notice
gat5 Our Terms, Your Rights on gat5
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account security and data handling are not afterthoughts here. We apply standard encryption across all account sessions and payment flows, including those using bKash, Nagad, and Rocket. You can request a copy of your stored data or ask for corrections at any time through support.

Data Handling

We collect only what is needed to run your account and process payments. Your data is not sold to third parties and is used solely for account and transaction purposes.

Cookie Policy

We use session and functional cookies to keep your account active and remember your preferences. You can manage cookie settings from your browser at any time.

Retention and Deletion

Account data is retained for as long as your account is active and for a period after closure as required. You may request deletion by contacting support directly.

Who to Contact

For data access, corrections, or deletion requests, reach our support team via live chat or email. We handle all requests through that channel with a written response.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request your account data, or need to raise a dispute, our support team handles all of it. Reach us through live chat on the site, by email, or through the in-app help section on mobile. We aim to respond to legal and account queries within one business day.

Live Chat Open the chat widget on any page of gat5. Available during standard support hours for account, payment, and policy questions.
Email Support Send your query to our support address for written records. Useful for data requests, account disputes, and formal policy questions.
In-App Help Access the help section directly from your mobile account. Covers account terms, payment queries, and how to submit a formal request.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms work, what your rights are, and how to act on them.

Yes, if you access gat5 from Bangladesh, these terms apply to your account. Whether doing so is permitted depends on your local law and eligible region — that is your responsibility to confirm.

Contact our support team via live chat or email and ask for a data access request. We will confirm your identity and provide the relevant records within a reasonable timeframe.

Yes. Submit a deletion request through support. We will process it in line with our retention policy, which may require us to keep certain transaction records for a defined period after closure.

Raise the dispute with our support team directly. Provide the transaction reference and the amount. We review payment records and respond in writing. We do not handle disputes outside this channel.

We post updates to this page and may notify you via your registered contact. Continuing to use your account after a change means you accept the updated terms.

If a specific clause cannot be enforced under your local law, the rest of the terms remain in effect. Eligibility and access still depend on what is permitted where you are.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.